Privacy Policy

We take your privacy seriously. This policy explains how molveraxen collects, uses, and protects your personal information when you engage with our financial communication skills training programs.

Last Updated: January 15, 2025

Information We Collect

When you interact with our financial communication training services, we collect information that helps us provide better educational experiences. This happens in several ways during your learning journey.

Personal Information You Provide

We collect details you share when enrolling in our programs, downloading resources, or contacting our team. This includes your name, email address, phone number, and professional background information that helps us tailor your learning experience.

Learning Progress Data

As you progress through our financial communication courses, we track completion rates, assessment scores, and engagement patterns. This data helps us improve course content and provide personalized guidance.

Contact details and professional information from enrollment forms
Payment information processed through secure third-party providers
Course completion data and learning analytics
Communication preferences and feedback responses
Technical information like IP address and browser type for security

How We Use Your Information

Your information serves specific purposes related to delivering quality financial communication education. We don't use it for unrelated marketing or sell it to third parties.

Primary Uses

We use your data to deliver course materials, track your progress, provide support, and communicate important updates about your learning program. Payment information helps us process transactions securely.

Delivering course content and tracking learning progress
Processing payments and managing enrollment records
Providing technical support and answering questions
Sending program updates and relevant educational resources
Improving our courses based on learner feedback and data
Meeting legal requirements under Australian privacy laws

Data Sharing and Third Parties

We work with trusted service providers to deliver our educational programs effectively. These partnerships are governed by strict data protection agreements.

Service Providers We Work With

Our learning management system, payment processors, and email service providers help us deliver seamless educational experiences. These companies can only use your data for the specific services they provide to us.

Legal Disclosure Requirements

In rare circumstances, we might need to share information to comply with Australian law, protect our legitimate interests, or respond to valid legal requests from authorities.

Your Privacy Rights

Under Australian privacy legislation, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access Your Data

Request a copy of all personal information we hold about you, including learning progress and communication records.

Correct Information

Update incorrect or outdated information in your learner profile, contact details, or program preferences.

Delete Your Data

Request deletion of your personal information, subject to legal requirements for record-keeping and completed transactions.

Limit Processing

Restrict how we use your information while maintaining essential services like course access and support.

How to Exercise Your Rights

Contact our privacy team using the details below. We'll respond within 30 days and verify your identity before processing requests. Some limitations may apply based on legal requirements or legitimate business needs.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our approach combines technical safeguards with organizational policies.

Technical Safeguards

All data transmission uses industry-standard encryption. Our systems include access controls, regular security updates, and monitoring for suspicious activity. Payment processing happens through certified secure gateways.

Access Controls

Only authorized team members can access learner data, and only for legitimate educational or support purposes. We maintain logs of data access and conduct regular security training for our staff.

SSL encryption for all data transmission and storage
Regular security audits and vulnerability assessments
Restricted access based on job requirements
Secure backup systems with encryption at rest
Incident response procedures for potential breaches

Data Retention and Deletion

We keep your information only as long as necessary for educational purposes, legal compliance, and legitimate business needs. Different types of data have different retention periods.

Learning Records

Course completion certificates and progress records are retained for seven years to support your professional development and meet regulatory requirements. You can request copies at any time.

Contact and Marketing Data

We'll remove you from our mailing lists immediately upon request. Contact information for inactive learners is deleted after three years unless you've specifically requested ongoing communication.

Automatic Deletion Process

Our systems automatically review and delete outdated information according to our retention schedule. You'll receive notices before any significant data deletion that might affect your access to course materials or certificates.

International Data Transfers

While we primarily operate within Australia, some of our technology partners are located overseas. We ensure adequate protection for any international data transfers.

Approved Transfer Mechanisms

Any international transfers use mechanisms approved under Australian privacy law, including adequacy decisions and standard contractual clauses. We carefully vet overseas providers for their privacy practices.

Learning management system hosted in secure data centers
Email services with Australian data residency options
Payment processors compliant with international standards
Analytics tools with privacy-focused configurations

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your experience and help us understand how learners interact with our content.

Essential Cookies

Some cookies are necessary for basic website functionality, including maintaining your login session and remembering your course progress. These cannot be disabled without affecting site performance.

Analytics and Performance

We use privacy-focused analytics to understand which course content is most helpful and identify areas for improvement. This data is anonymized and doesn't include personally identifiable information.

Managing Cookie Preferences

You can control non-essential cookies through your browser settings or our cookie preference center. This won't affect your access to course content but may limit some website features.

Updates to This Policy

We review this privacy policy regularly to ensure it remains accurate and compliant with current regulations. Any significant changes will be communicated clearly to current learners.

Notification Process

When we update this policy, we'll post the new version on our website and notify active learners by email. The "last updated" date at the top of this page shows when changes were made.

Email notifications for significant policy changes
Website banner alerts for important updates
Archive of previous policy versions available upon request
Clear explanation of what changes mean for you

Privacy Questions or Concerns?

Our privacy team is here to help with questions about your personal information or this policy.

Email: info@molveraxen.com
Phone: +61292114499
Address: 6/49 Townsville St, Fyshwick ACT 2609, Australia

We aim to respond to all privacy inquiries within 48 hours during business days.

Contact Privacy Team

molveraxen

Investment Communication

Client Relations